{"id":139762,"date":"2024-09-22T14:57:01","date_gmt":"2024-09-22T14:57:01","guid":{"rendered":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/09\/22\/national-consumer-helpline-facilitates-rs-1-crore-refund-to-students-from-coaching-centres\/"},"modified":"2024-09-22T14:57:02","modified_gmt":"2024-09-22T14:57:02","slug":"national-consumer-helpline-facilitates-rs-1-crore-refund-to-students-from-coaching-centres","status":"publish","type":"post","link":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/09\/22\/national-consumer-helpline-facilitates-rs-1-crore-refund-to-students-from-coaching-centres\/","title":{"rendered":"National Consumer Helpline facilitates Rs 1 crore refund to students from coaching centres"},"content":{"rendered":"
\"National<\/div>\n
The National Consumer Helpline<\/a> (NCH) has facilitated a refund of Rs 1 crore in enrolment fees to students and aspirants of various competitive exams, including UPSC Civil Services<\/a> and IIT entrance<\/a>, the government said on Sunday. <\/p>\n

The refunds were processed at a pre-litigation stage following intervention by the Consumer Affairs Ministry<\/a> after students from across the country raised grievances against coaching centres<\/a> offering classes for various competitive exams. <\/p>\n

Consumer Affairs Secretary Nidhi Khare said, “This action reaffirms our commitment to ensure that coaching institutions adhere to fair practices and honour the rights of consumers.” <\/p>\n

The NCH initiated a drive to resolve these grievances on a mission-mode after receiving numerous complaints regarding unfair practices by coaching centres, particularly their refusal to refund enrolment fees, an official statement said. <\/p>\n

NCH received 16,276 grievances from students in 2023-2024, up from 5,351 in 2022-2023 and 4,815 in 2021-2022. In 2024 alone, 6,980 students have approached NCH for speedy redressal of their grievances at a pre-litigation stage. <\/p>\n


Complaints included unfulfilled promises, inadequate teaching quality, and abrupt cancellations of courses. The ministry cited success stories, including a Bengaluru student who received a refund of Rs 3.5 lakh and a Gujarat student who was granted a refund of Rs 8.36 lakh after NCH intervention. Students can register their grievances by calling the toll-free number 1915 or through the portal www.consumerhelpline.gov.in. <\/p>\n

The Consumer Protection regulator CCPA has taken action against misleading advertisements<\/a> and unfair trade practices in the coaching sector, including penalizing several coaching centres. <\/p>\n

The ministry has directed coaching centres to adopt a more student-centric approach and ensure transparency in course offerings and quality standards. <\/p>\n

This initiative aligns with NITI Aayog’s recommendations for improving dispute resolution processes and strengthens the pre-litigation platform for prompt grievance redressal<\/a> across sectors.<\/p>\n<\/div>\n


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Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The National Consumer Helpline (NCH) has facilitated a refund of Rs 1 crore in enrolment fees to students and aspirants of various competitive exams, including UPSC Civil Services and IIT entrance, the government said on Sunday. The refunds were processed at a pre-litigation stage following intervention by the Consumer Affairs Ministry after students from across […]<\/p>\n","protected":false},"author":2,"featured_media":139763,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","fifu_image_url":"https:\/\/img.etimg.com\/photo\/msid-113571252,imgsize-8378.cms","fifu_image_alt":"","footnotes":""},"categories":[602],"tags":[7765,265,67142,7602,80368,111653,1955,101033,97921,7574,111652,21636,4372,111649,20088,111650,111651,3928,7755],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/139762"}],"collection":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/comments?post=139762"}],"version-history":[{"count":1,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/139762\/revisions"}],"predecessor-version":[{"id":139764,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/139762\/revisions\/139764"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/media\/139763"}],"wp:attachment":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/media?parent=139762"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/categories?post=139762"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/tags?post=139762"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}