{"id":140938,"date":"2024-09-24T10:03:28","date_gmt":"2024-09-24T10:03:28","guid":{"rendered":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/09\/24\/tsb-customers-hit-by-payment-problems\/"},"modified":"2024-09-24T10:03:28","modified_gmt":"2024-09-24T10:03:28","slug":"tsb-customers-hit-by-payment-problems","status":"publish","type":"post","link":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/09\/24\/tsb-customers-hit-by-payment-problems\/","title":{"rendered":"TSB customers hit by payment problems"},"content":{"rendered":"
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Customers of retail bank TSB have taken to social media to say they have had problems with payments not going through to their accounts.<\/p>\n

Many said they had not received their child benefit on Tuesday, while others said they had not received their salaries.<\/p>\n

The bank said it was working on a fix and would get payments to people as soon as possible. HMRC recommended that affected customers contact the bank.<\/p>\n

According to the Downdetector website, which monitors outages of online services, there was a spike of payments complaints about TSB on Tuesday morning.<\/p>\n<\/div>\n

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TSB said in a statement: “We’re aware of an issue with some BACS payments not yet showing on customers\u2019 accounts. We are working on fixing this and will provide an update as soon as possible.”<\/p>\n<\/div>\n

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Writing on X, a user called Nicola told HMRC customer service that she had not received her child benefit payment<\/a>.<\/p>\n

HMRC responded: “We are aware of this and understand this relates to issues certain banking providers are experiencing. We recommend you contact them in the first instance.”<\/p>\n<\/div>\n

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The Downdetector website showed hundreds of complaints about TSB on Tuesday<\/a>, with many concerning payments.<\/p>\n

One user, Olivia, wrote: “At this point, I\u2019m going to have to borrow money because I\u2019m overdrawn without an overdraft and need to do a food shop.”<\/p>\n<\/div>\n

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The late payment, which appears to be affecting only TSB customers, comes after half a million people were left without their child benefit payment in June after a technical issue at HMRC<\/a>.<\/p>\n<\/div>\n<\/article>\n