{"id":175206,"date":"2024-11-15T01:09:06","date_gmt":"2024-11-15T01:09:06","guid":{"rendered":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/11\/15\/ccpa-probes-ola-electric-for-service-deficiency-times-of-india\/"},"modified":"2024-11-15T01:09:06","modified_gmt":"2024-11-15T01:09:06","slug":"ccpa-probes-ola-electric-for-service-deficiency-times-of-india","status":"publish","type":"post","link":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/11\/15\/ccpa-probes-ola-electric-for-service-deficiency-times-of-india\/","title":{"rendered":"CCPA probes Ola Electric for \u2018service deficiency\u2019 &#8211; Times of India"},"content":{"rendered":"<div style=\"text-align:center\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"269\" src=\"https:\/\/i2.wp.com\/static.toiimg.com\/thumb\/msid-115311360,imgsize-512178,width-400,resizemode-4\/115311360.jpg?fit=400,269&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"CCPA probes Ola Electric for \u2018service deficiency\u2019 &#8211; Times of India\" title=\"CCPA probes Ola Electric for \u2018service deficiency\u2019 &#8211; Times of India\" \/><\/div><p> <br \/>\n<\/p>\n<div data-articlebody=\"1\">\n<div class=\"_s30J clearfix  \">\n<div class=\"MwN2O\">\n<div class=\"T22zO\">\n<section class=\"D3Wk1  clearfix id-r-component leadmedia undefined undefined  VtlfQ\" style=\"top:0px\">\n<div class=\"D3Wk1\" data-ua-type=\"1\" onclick=\"stpPgtnAndPrvntDefault(event)\">\n<div class=\"zPaFh\">\n<div class=\"wJnIp\"><\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div><\/div>\n<p>NEW DELHI: The Central Consumer Protection Authority (CCPA) has ordered an investigation into complaints related to \u201cdeficiency\u201d in Ola Electric\u2019s service and products after it found that a large share of consumer complaints remained unresolved despite the company claiming to have addressed 99% of the grievances.<br \/>CCPA is also looking into consumer complaints against other EV firms, sources said.<br \/>\u201cWe have ordered a detailed investigation into complaints of deficiencies in services and products by Ola Electric. We want to ensure that the companies concerned must address consumer grievances properly and expeditiously,\u201d consumer affairs secretary and CCPA chief commissioner Nidhi Khare said.<br \/>On Nov 6, the authority asked the director general of Bureau of Indian Standards (BIS) to investigate the matter and submit the report in 15 days.<br \/>The fresh order was issued after Ola Electric gave a detailed reply to the earlier notice by CCPA. The National Consumer Helpline (NCH) had received these complaints between Sept 1, 2023 and Aug 31, 2024. The company on Oct 21 had claimed that 99.1% grievances were addressed to consumers\u2019 satisfaction.<br \/>However, when NCH call agents contacted a random sample of consumers, they found that around 79.2% consumers were not satisfied with company\u2019s action.<\/div>\n<\/div>\n<p><script>\nvar _mfq = window._mfq || [];\n_mfq.push([\"setVariable\", \"toi_titan\", window.location.href]);\n!(function(f, b, e, v, n, t, s) {\n    function loadFBEvents(isFBCampaignActive) {\n      if (!isFBCampaignActive) {\n        return;\n      }\n      (function(f, b, e, v, n, t, s) {\n        if (f.fbq) return;\n        n = f.fbq = function() {\n          n.callMethod ? n.callMethod(...arguments) : n.queue.push(arguments);\n        };\n        if (!f._fbq) f._fbq = n;\n        n.push = n;\n        n.loaded = !0;\n        n.version = '2.0';\n        n.queue = [];\n        t = b.createElement(e);\n        t.async = !0;\n        t.defer = !0;\n        t.src = v;\n        s = b.getElementsByTagName(e)[0];\n        s.parentNode.insertBefore(t, s);\n      })(f, b, e, 'https:\/\/connect.facebook.net\/en_US\/fbevents.js', n, t, s);\n      fbq('init', '593671331875494');\n      fbq('track', 'PageView');\n    };\n    function loadGtagEvents(isGoogleCampaignActive) {\n      if (!isGoogleCampaignActive) {\n        return;\n      }\n      var id = document.getElementById('toi-plus-google-campaign');\n      if (id) {\n        return;\n      }\n      (function(f, b, e, v, n, t, s) {\n        t = b.createElement(e);\n        t.async = !0;\n        t.defer = !0;\n        t.src = v;\n        t.id = 'toi-plus-google-campaign';\n        s = b.getElementsByTagName(e)[0];\n        s.parentNode.insertBefore(t, s);\n      })(f, b, e, 'https:\/\/www.googletagmanager.com\/gtag\/js?id=AW-877820074', n, t, s);\n    };\n    function loadSurvicateJs(allowedSurvicateSections = []){\n      const section =  window.location.pathname.split('\/')[1]\n      const isHomePageAllowed = window.location.pathname === '\/' && allowedSurvicateSections.includes('homepage')\n      if(allowedSurvicateSections.includes(section) || isHomePageAllowed){\n        (function(w) {\n         function setAttributes() {\n                    var prime_user_status = window.isPrime ? 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