{"id":181744,"date":"2024-11-25T05:15:06","date_gmt":"2024-11-25T05:15:06","guid":{"rendered":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/11\/25\/viral-video-passenger-calls-139-to-complain-about-overcharging-rs-5-for-water-bottle-railways-orders-refund-fines-caterer-rs-1-lakh\/"},"modified":"2024-11-25T05:15:06","modified_gmt":"2024-11-25T05:15:06","slug":"viral-video-passenger-calls-139-to-complain-about-overcharging-rs-5-for-water-bottle-railways-orders-refund-fines-caterer-rs-1-lakh","status":"publish","type":"post","link":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/11\/25\/viral-video-passenger-calls-139-to-complain-about-overcharging-rs-5-for-water-bottle-railways-orders-refund-fines-caterer-rs-1-lakh\/","title":{"rendered":"Viral Video: Passenger calls 139 to complain about overcharging Rs 5 for water bottle; Railways orders refund, fines caterer Rs 1 lakh"},"content":{"rendered":"<div style=\"text-align:center\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" src=\"https:\/\/i1.wp.com\/img.etimg.com\/photo\/msid-115645294,imgsize-43228.cms?resize=1200,900&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Viral Video: Passenger calls 139 to complain about overcharging Rs 5 for water bottle; Railways orders refund, fines caterer Rs 1 lakh\" title=\"Viral Video: Passenger calls 139 to complain about overcharging Rs 5 for water bottle; Railways orders refund, fines caterer Rs 1 lakh\" \/><\/div>\n<div data-brcount=\"18\"><a ref=\"dofollow\" data-ga-onclick=\"Inarticle articleshow link click#News#href\" target=\"_blank\" href=\"https:\/\/economictimes.indiatimes.com\/news\/indian-railways\" rel=\"noopener\">Indian Railways<\/a> has fined a catering service Rs 1 lakh for overcharging passengers on board the <a ref=\"dofollow\" data-ga-onclick=\"Inarticle articleshow link click#News#href\" href=\"https:\/\/economictimes.indiatimes.com\/topic\/pooja-sf-express\" target=\"_blank\" rel=\"noopener\">Pooja SF Express<\/a>. The penalty followed a viral video where a vendor charged Rs 20 for a bottle of <a ref=\"dofollow\" data-ga-onclick=\"Inarticle articleshow link click#News#href\" href=\"https:\/\/economictimes.indiatimes.com\/topic\/rail-neer\" target=\"_blank\" rel=\"noopener\">Rail Neer<\/a>, which is priced at Rs 15. The incident highlights Indian Railways&#8217; commitment to addressing passenger grievances promptly and enforcing fair pricing policies.<\/p>\n<p><style><![CDATA[\n    \t    #sr_widget.onDemand p, #stock_pro.onDemand p{font-size: 14px;line-height: 1.28;}\n    \t    .onDemand .live_stock{left:17px;padding:1px 3px 1px 5px;font-size:12px;font-weight:600;line-height:18px;top:9px}\n    \t    #sr_widget.onDemand .sr_desc{margin:0 auto 0;}\n    \t    #sr_widget.onDemand .sr_desc{color: #024d99;margin-top:10px;}\n    \t    #sr_widget.onDemand .crypto .live_stock .lb-icon{8px 6px 5px 3px !important}\n    \t    #sr_widget.crypto.onDemand a.text{border-bottom:1px solid #ccc;padding-bottom:5px;display:block;width:100%}\n    \t    #sr_widget.onDemand .sr_desc .text p, #stock_pro.onDemand .sr_desc .text p{font-size:12px;font-weight:400;}\n    \t]]><\/style>\n<p><!--\/article_liveblog.cms?msid=105115637&pos=toppotime:2--><\/p>\n<h2>Rail Passenger Complaint Sparks Action<\/h2>\n<p>The incident came to light when a passenger in the 3rd AC economy class recorded a video of the vendor charging extra for bottled water. In the video, lasting 1 minute and 47 seconds, the passenger questioned the vendor, who nonchalantly justified the overcharge, stating he needed to earn a living. After purchasing the bottle, the passenger immediately filed a complaint using the railway helpline number 139.<\/p>\n<div data-type=\"twitter\" data-handle=\"RailMinIndia\" data-handlename=\"RailMinIndia\" data-favoritecount=\"0\" data-retweetcount=\"0\" data-id=\"1860184965050257674\">\n<div>\n<blockquote class=\"twitter-tweet\" lang=\"en\"><p>\u2014 RailMinIndia (@RailMinIndia) <a data-ga-onclick=\"Inarticle articleshow link click#News#href\" href=\"https:\/\/twitter.com\/RailMinIndia\/status\/1860184965050257674\" rel=\"nofollow\"\/><\/p><\/blockquote>\n<\/div>\n<\/div>\n<p>A representative from the catering service soon refunded the overcharged Rs 5 to the passenger. The passenger also urged the vendor to return the extra amount to other passengers in the coach.<\/p>\n<h2>Fine Imposed to Uphold Pricing Policy<\/h2>\n<p>Indian Railways later confirmed the imposition of a Rs 1 lakh fine on the catering service. The letter, shared in the video, reiterated the railways&#8217; zero-tolerance stance on overcharging and unethical practices. This swift action serves as a warning to all vendors to adhere to pricing rules strictly.<!--\/include_growfast.cms?pagename=article&skipcss=1potime:1--><\/p>\n<h2>How to File a Complaint with Indian Railways<\/h2>\n<p>Passengers can report grievances through multiple platforms:<\/p>\n<p>Helpline Number: Dial 139 to lodge complaints.<br \/>Online Portal: Submit details via the Indian Railways website.<br \/>RailMadad: Use the grievance form to file and track complaints.<br \/>SMS: Send a complaint to 91-9717680982.<br \/>Security Issues: For security-related matters, call 182.<\/p>\n<p>Indian Railways\u2019 prompt action in this case reflects its dedication to ensuring passenger satisfaction and maintaining ethical service standards on board.<\/p>\n<style><![CDATA[\n    \t    #sr_widget.onDemand p, #stock_pro.onDemand p{font-size: 14px;line-height: 1.28;}\n    \t    .onDemand .live_stock{left:17px;padding:1px 3px 1px 5px;font-size:12px;font-weight:600;line-height:18px;top:9px}\n    \t    #sr_widget.onDemand .sr_desc{margin:0 auto 0;}\n    \t    #sr_widget.onDemand .sr_desc{color: #024d99;margin-top:10px;}\n    \t    #sr_widget.onDemand .crypto .live_stock .lb-icon{8px 6px 5px 3px !important}\n    \t    #sr_widget.crypto.onDemand a.text{border-bottom:1px solid #ccc;padding-bottom:5px;display:block;width:100%}\n    \t    #sr_widget.onDemand .sr_desc .text p, #stock_pro.onDemand .sr_desc .text p{font-size:12px;font-weight:400;}\n    \t]]><\/style>\n<p><!--\/article_liveblog.cms?msid=105115637&pos=botpotime:1--><\/p>\n<\/div>\n<p><script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\n<br \/><br \/>\n<br \/><a href=\"https:\/\/economictimes.indiatimes.com\/news\/india\/viral-video-passenger-calls-139-to-complain-about-overcharging-rs-5-for-water-bottle-railways-orders-refund-fines-caterer-rs-1-lakh\/articleshow\/115645294.cms\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indian Railways has fined a catering service Rs 1 lakh for overcharging passengers on board the Pooja SF Express. The penalty followed a viral video where a vendor charged Rs 20 for a bottle of Rail Neer, which is priced at Rs 15. The incident highlights Indian Railways&#8217; commitment to addressing passenger grievances promptly and [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":181745,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","fifu_image_url":"https:\/\/img.etimg.com\/photo\/msid-115645294,imgsize-43228.cms","fifu_image_alt":"","footnotes":""},"categories":[602],"tags":[10561,1187,142230,36215,6353,21213,142226,142225,5957,5606,41197,5629,142227,142228,10864,142222,142223,142224,142229,20088,404,2002,556],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/181744"}],"collection":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/comments?post=181744"}],"version-history":[{"count":1,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/181744\/revisions"}],"predecessor-version":[{"id":181746,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/181744\/revisions\/181746"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/media\/181745"}],"wp:attachment":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/media?parent=181744"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/categories?post=181744"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/tags?post=181744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}