{"id":260434,"date":"2025-03-17T09:21:34","date_gmt":"2025-03-17T09:21:34","guid":{"rendered":"https:\/\/news.talkwithrattan.com\/index.php\/2025\/03\/17\/tesco-100k-home-insurance-quote-leaves-couple-baffled\/"},"modified":"2025-03-17T09:21:34","modified_gmt":"2025-03-17T09:21:34","slug":"tesco-100k-home-insurance-quote-leaves-couple-baffled","status":"publish","type":"post","link":"https:\/\/news.talkwithrattan.com\/index.php\/2025\/03\/17\/tesco-100k-home-insurance-quote-leaves-couple-baffled\/","title":{"rendered":"Tesco \u00a3100k home insurance quote leaves couple baffled"},"content":{"rendered":"
\"Tesco<\/div>


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Elaine Mitchell<\/span><\/p>\n

BBC News NI<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\"BBCBBC<\/span><\/div>\n<\/div>\n

Peter and Patricia live in a bungalow in Newry<\/figcaption><\/p>\n<\/figure>\n
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A couple were left reeling after getting a home insurance renewal quote of just under \u00a3100,000.<\/p>\n

Peter Cunningham and his wife Patricia from Newry have insured their bungalow with Tesco for a number of years paying \u00a3580 for last year’s premium.<\/p>\n

This year’s quote for \u00a399,999 left the couple baffled.<\/p>\n

Tesco insurance and money services told BBC News NI that “incorrect information” had been sent to Mr Cunningham, but said the company was “unable to renew” his home insurance cover.<\/p>\n<\/div>\n

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\"Peter<\/div>\n<\/div>\n

Peter Cunningham made a home insurance claim after storm Eowyn<\/figcaption><\/p>\n<\/figure>\n
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When he received the renewal quote, Mr Cunningham said he thought the figure was a typo so called the Tesco helpline.<\/p>\n

“The gentleman I spoke to in the customer call centre was able to confirm that I had been sent out a policy renewal. <\/p>\n

“I got another letter afterwards, sending me the policy documents. So if it was an error, it was an error times two.”<\/p>\n

Patricia Cunningham said she saw the funny side: “I just laughed – I could not believe it.”<\/p>\n

But she was also worried by what may have happened had the couple not paid attention to the routine letter.<\/p>\n

“If we had been away on holiday and it had automatically renewed, I don’t know what would happen,” she said.<\/p>\n

“It’s absolutely, totally outrageous.”<\/p>\n<\/div>\n

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\"PeterPeter Cunningham<\/span><\/div>\n<\/div>\n

The letter the Cunninghams received in the post<\/figcaption><\/p>\n<\/figure>\n
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Tesco insurance and money services said the letter had been an isolated error and it was “really sorry”.<\/p>\n

“The error was recognised almost immediately and an updated letter sent explaining that we were unfortunately unable to renew the customer’s home insurance cover this year,” the statement continued.<\/p>\n

“Insurance providers regularly review underwriting criteria to make decisions based on a number of risk factors. <\/p>\n

“Unfortunately, this meant that Mr Cunningham was declined for a renewal quote this year.”<\/p>\n<\/div>\n

‘Let themselves down’<\/h2>\n<\/p>\n
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Mr Cunningham said he believed the refusal to provide insurance cover for the year ahead was because he made a claim after Storm \u00c9owyn.<\/p>\n

“First insurance claim we had in nine years, and it was a storm that nearly blew the whole island to a different position in the Atlantic. <\/p>\n

“So you could make the assumption that you’re being penalised for making a claim.<\/p>\n

“We had an electric surge which blew all the electrics in the house.<\/p>\n

“Tesco Insurance were fantastic, dealt with it incredibly well. It was just over \u00a33,000 and it was paid out very quickly.”<\/p>\n

Tesco Insurance said the denial of a policy for this year was “not related to him having made a previous claim”.<\/p>\n

It has left the couple “disappointed” in the company.<\/p>\n

“They’ve let themselves down in my eyes in this situation and once trust is gone, trust is very difficult for them to rebuild up again,” he added.<\/p>\n<\/div>\n<\/div>\n


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Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Elaine Mitchell BBC News NI BBC Peter and Patricia live in a bungalow in Newry A couple were left reeling after getting a home insurance renewal quote of just under \u00a3100,000. Peter Cunningham and his wife Patricia from Newry have insured their bungalow with Tesco for a number of years paying \u00a3580 for last year’s […]<\/p>\n","protected":false},"author":2,"featured_media":260435,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","fifu_image_url":"https:\/\/www.bbc.com\/bbcx\/grey-placeholder.png","fifu_image_alt":"","footnotes":""},"categories":[604],"tags":[13440,35559,133,148,11068,5872,34729,7312],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/260434"}],"collection":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/comments?post=260434"}],"version-history":[{"count":1,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/260434\/revisions"}],"predecessor-version":[{"id":260436,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/260434\/revisions\/260436"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/media\/260435"}],"wp:attachment":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/media?parent=260434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/categories?post=260434"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/tags?post=260434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}