{"id":271413,"date":"2025-04-01T13:44:18","date_gmt":"2025-04-01T13:44:18","guid":{"rendered":"https:\/\/news.talkwithrattan.com\/index.php\/2025\/04\/01\/fssai-gets-21042-consumer-grievances-against-food-delivery-apps-in-last-5-fiscal-years\/"},"modified":"2025-04-01T13:44:18","modified_gmt":"2025-04-01T13:44:18","slug":"fssai-gets-21042-consumer-grievances-against-food-delivery-apps-in-last-5-fiscal-years","status":"publish","type":"post","link":"https:\/\/news.talkwithrattan.com\/index.php\/2025\/04\/01\/fssai-gets-21042-consumer-grievances-against-food-delivery-apps-in-last-5-fiscal-years\/","title":{"rendered":"FSSAI gets 21,042 consumer grievances against food delivery apps in last 5 fiscal years"},"content":{"rendered":"<div style=\"text-align:center\"><img decoding=\"async\" src=\"https:\/\/i3.wp.com\/img.etimg.com\/photo\/118783427.cms?ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"FSSAI gets 21,042 consumer grievances against food delivery apps in last 5 fiscal years\" title=\"FSSAI gets 21,042 consumer grievances against food delivery apps in last 5 fiscal years\" \/><\/div><p> <br \/>\n<\/p>\n<div data-brcount=\"10\">More than 21,000 consumer grievances against online food delivery apps have been registered with the food regulator FSSAI in the last five fiscal years. In a written reply to the Rajya Sabha, Minister of State for Food and Consumer Affairs BL Verma said the &#8220;FSSAI undertakes regular surveillance, monitoring, inspection and random sampling of food products from manufacturers\/sellers, hotels and restaurant etc. sold online through e-commerce platforms, throughout the year&#8221;. <\/p>\n<p><!--\/dynamic_link.cms?msid=107107653&subsecid=1715249553&pos=toppotime:1-->The total number of consumer grievances registered with FSSAI against online food delivery apps stood at 21,042 in the last five fiscal years. <\/p>\n<p>As many as 7,482 grievances were registered with FSSAI in 2024-25 against 4,708 in 2023-24; 4,321 in 2022-23; 3,726 in 2021-22 and 805 in 2020-21. <\/p>\n<p>During 2023-24, FSSAI cancelled 502 licenses and suspended 316 licenses while imposing Rs 74.12 penalties. <\/p>\n<p>Food Safety and Standards Authority of India (FSSAI) has a robust mechanism for handling consumer complaints\/concerns, the minister said. <\/p>\n<div style=\"display:none;\" data-ga-impression=\"Events_widget_$pagename#Impression#url\" class=\"liveEventMain_widget custom_ad\">\n<div class=\"topContain\">\n<div class=\"imgBox\"><\/div>\n<h3 class=\"logoTitle\">Live Events<\/h3>\n<\/div>\n<\/div>\n<p><!--\/live_events_widget.cms?pagename=articlepotime:1--><br \/>&#8220;The complaints of consumers received in FSSAI are mainly related with various food safety issues related to adulterated food, unsafe food, substandard food, labelling defects in food and misleading claims &amp; advertisements etc. through various channels, such as Web portal and Mobile App, FSSAI Helpline, Twitter, Facebook and are directed into a single portal i.e. Food Safety Connect Portal, which is the part of the online Food Safety Compliance System (FoSCoS),&#8221; Verma said.<!--\/article_liveblog.cms?msid=105115637&pos=botpotime:1--><\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/economictimes.indiatimes.com\/news\/india\/fssai-gets-21042-consumer-grievances-against-food-delivery-apps-in-last-5-fiscal-years\/articleshow\/119870002.cms\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>More than 21,000 consumer grievances against online food delivery apps have been registered with the food regulator FSSAI in the last five fiscal years. In a written reply to the Rajya Sabha, Minister of State for Food and Consumer Affairs BL Verma said the &#8220;FSSAI undertakes regular surveillance, monitoring, inspection and random sampling of food [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":271414,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","fifu_image_url":"https:\/\/img.etimg.com\/photo\/118783427.cms","fifu_image_alt":"","footnotes":""},"categories":[602],"tags":[6130,7602,208346,208340,15352,16985,1720,208343,208344,11748,208345,208342,99018,208341,208347,111],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/271413"}],"collection":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/comments?post=271413"}],"version-history":[{"count":1,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/271413\/revisions"}],"predecessor-version":[{"id":271415,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/posts\/271413\/revisions\/271415"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/media\/271414"}],"wp:attachment":[{"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/media?parent=271413"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/categories?post=271413"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.talkwithrattan.com\/index.php\/wp-json\/wp\/v2\/tags?post=271413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}