{"id":53607,"date":"2024-05-18T15:13:28","date_gmt":"2024-05-18T15:13:28","guid":{"rendered":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/05\/18\/indigo-faces-criticism-from-neelesh-misra-over-chaotic-flight-experience\/"},"modified":"2024-05-18T15:13:29","modified_gmt":"2024-05-18T15:13:29","slug":"indigo-faces-criticism-from-neelesh-misra-over-chaotic-flight-experience","status":"publish","type":"post","link":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/05\/18\/indigo-faces-criticism-from-neelesh-misra-over-chaotic-flight-experience\/","title":{"rendered":"IndiGo faces criticism from Neelesh Misra over chaotic flight experience"},"content":{"rendered":"
\"IndiGo<\/div>\n
Renowned author and audio storyteller Neelesh Misra<\/a> recently took to social media to share his unpleasant experience while flying on an IndiGo flight<\/a> from Delhi<\/a> to Lucknow<\/a>. Misra described the situation as chaotic, with the airline repeatedly delaying the flight and changing boarding gates, causing inconvenience to passengers, especially the elderly.<\/p>\n

In a post, Misra wrote, \u201cChaos for Delhi-Lucknow passengers for IndiGo<\/a> 6E 2258 at Delhi Terminal 2. Flight delayed, plane load of passengers waiting, then told to rush to Gate 33, one floor above. A plane load of passengers \u2014 including senior citizens, wheelchair-bound passengers, mothers with babies \u2014 rush via stairs to Gate 33. After half an hour of lining up, they are told to \u2018go back\u2019 one floor down \u2014 it\u2019s again Gate 21. They rush back, the entire plane load. The neon sign now has a strip running: \u2018Please rush to Gate 26\u2019.\u201d<\/p>\n

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\u2014 neeleshmisra (@neeleshmisra) <\/p><\/blockquote>\n<\/div>\n<\/div>\n

IndiGo responded to Misra’s post, apologizing for the inconvenience caused by the multiple gate changes, which were made to ensure a quick departure. They also stated that the updated departure information was communicated through timely announcements.<\/p>\n

However, Misra criticized the airline, questioning how delaying the flight multiple times could be considered as ensuring a quick departure. He expressed his disappointment, stating, \u201cYou have the gall to say that you inconvenienced a planeload of people like this again and again to \u2018ensure a quick departure\u2019 and still were one and a half hours late for a 45-minute flight? Do take us for granted, IndiGo by all means but don\u2019t express it in a formal tweet please.\u201d<\/p>\n

Misra’s initial post garnered over 64,000 views and more than 300 likes, sparking a discussion among users about their own experiences with IndiGo. Many users shared similar stories of poor service<\/a> and delays, criticizing the airline for its arrogance<\/a> and lack of empathy towards passengers.<\/p>\n

One user wrote, \u201cIndigo is pathetic. I had a horrible experience very recently. Their theory behind every delay is ludicrous.\u201d Another shared, \u201cHorrible airline. Usually, the experience is bad. On my last flight from Delhi to Bhubaneswar on 11.5.24, we had to wait long at the check-in counter as half of them were unmanned. There is a shortage of staff, I guess. Number one position due to lack of competition.\u201d<\/p>\n

Another user expressed, \u201cIt’s utter arrogance! I had a similar episode earlier this year. They kept people waiting in a queue without informing about the delay. When I complained, there no resolution. It is sad to see utter abdication of responsibilities,\u201d while a fourth user added, \u201cIndigo simply takes advantage of no option being available to customer.\u201d<\/p>\n

Neelesh Misra, known for his popular FM show Yaadon Ka IdiotBox, is a journalist whose compelling storytelling has captivated audiences. His recent criticism of IndiGo highlights the growing concerns about customer satisfaction<\/a> and service quality in the airline industry.<\/div>\n