{"id":71074,"date":"2024-06-12T07:43:26","date_gmt":"2024-06-12T07:43:26","guid":{"rendered":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/06\/12\/co-op-bank-anger-as-payments-taken-twice-from-business-accounts\/"},"modified":"2024-06-12T07:43:26","modified_gmt":"2024-06-12T07:43:26","slug":"co-op-bank-anger-as-payments-taken-twice-from-business-accounts","status":"publish","type":"post","link":"https:\/\/news.talkwithrattan.com\/index.php\/2024\/06\/12\/co-op-bank-anger-as-payments-taken-twice-from-business-accounts\/","title":{"rendered":"Co-op Bank: Anger as payments taken twice from business accounts"},"content":{"rendered":"
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Co-operative Bank customers have reacted angrily after a glitch meant payments were taken twice from some small business accounts. <\/p>\n

Customers took to social media to complain, with some asking whether the bank had been hacked and one claiming he was “\u00a35k down”.<\/p>\n

Co-op Bank said it was aware of a small number of business account holders affected and was working to correct the issue.<\/p>\n

“We apologise for any inconvenience caused and are supporting customers during this period.”<\/p>\n<\/div>\n

‘I\u2019m now massively overdrawn’<\/h2>\n<\/p>\n
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According to its website, Co-op bank has about 3.1 million retail customers and 96,000 small business customers.<\/p>\n

The lender said that “duplicate, historical transactions” had been appearing in some business customers’ balances.<\/p>\n

Customers have reacted with alarm over the missing money, with some claiming they had been pushed them into their overdrafts. <\/p>\n

One tweeted: “Utter shambles regarding duplicate historical transactions being taken from customer accounts without any notification from you this has happened. <\/p>\n

“Thousands of \u00a3 out peoples’ accounts without even notifying customers. Tell us how this will be resolved?”<\/p>\n

Someone else said: “I checked my balance after not being able to buy some petrol to notice that I\u2019m now massively overdrawn and have double transactions going out from weeks ago.”<\/p>\n<\/div>\n

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