The Tata-owned flight was supposed to take off afternoon on Thursday, however, the delay will now allow the aircraft to depart at 11 am on Friday, after a delay of over 20 hours.
On Thursday, Abhishek Sharma, a passenger shared his experience. “@airindia please let mine and the numerous other parents stranded at the boarding area go home! AI 183 is over 8 hrs late. People were made to board the plane and sit without ac. Then deplaned and not allowed to enter the terminal because immigration was done,” said Abhishek Sharma.
Sharma in another post provided an update to the situation. He in a post on X replied that ‘@airindia
took passengers to a hotel. Room was provided by 2am. A new boarding pass was provided with departure time of 11am. Parents are back at the airport and it seems even this flight is cancelled. No one from @airindia
is helping !”Visuals shared by many other passengers show people including children sitting on the floor, and some have taken off their shoes. In a similar case, passengers of a San Francisco-bound Air India flight from Mumbai had a tough time last week as they had to wait inside the aircraft for more than five hours. An airline official said the Boeing 777 plane, which was scheduled to take off at 1600 hours, was first delayed due to a technical glitch, then some passengers deboarded and subsequently, another passenger fell ill.What are your rights when flight is delay or cancelled?
The airline has to facilitate affected passengers due to cancellation & delay in flight in accordance with Directorate General of Civil Aviation (DGCA) issued Civil Aviation Requirement (CAR) Section 3, Series M, Part IV titled as “Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights”.
In case of cancellation, the airlines shall either provide alternate flight or provide compensation in addition to the full refund of air ticket. Additionally, the airline shall provide meals and refreshments to the passengers who have already reported for their original flight at the airport while waiting for the alternate flight. While in case of delay, the airline is required to provide meals and refreshments, an alternate flight/full refund of ticket to the passenger or hotel accommodation (including transfers) depending on the total flight delay.
Airline shall not be obliged to compensate in cases where the cancellation & delay is caused by a force majeure event i.e. extraordinary circumstance(s) beyond the control of the airline.
