
When it comes to India, the domestic cloud services market and the global capability centre sector are the two fastest-growing segments. The adoption of artificial intelligence for streamlining operations, improving customer experience, and launching new services is likely to propel the cloud services market to a compounded annual growth rate of 24% over the 2024-27 period and may reach $20.3 billion, as per the ministry’s report.Among the many traditional sectors, like banking and financial services industry, retail, education, hospitality, and logistics, though there is digital growth, it is not necessarily uniform, it said. “For example, retail sales are digitalising much more than wholesale sales. Firms are also investing in digital methods for customer acquisition and business development. Chatbots and AI applications are fairly commonplace,” the ministry said.